Terms & Conditions

1. About Us

PainKiller Logistics Consultants is a UK-based consultancy providing logistics, warehouse, and supply chain optimisation services.

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Contact details:
Email: info@painkillerconsulting.co.uk
Phone: 0333 339 3750

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2. Services Provided

We offer:

• Online and in-person logistics consultations.

• On-site audits and efficiency reviews.

• Transformation programmes (self-guided or supported).

• Digital products (templates, spreadsheets, toolkits).

The scope of each service will be confirmed at the time of booking or purchase.

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3. Booking & Payment

• Consultation and audit bookings are made via our Site or approved third-party platforms.

• Payment is required in advance unless otherwise agreed in writing.

• All fees are in GBP (£) and inclusive/exclusive of VAT where applicable.

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4. Cancellations & Rescheduling

• You may cancel or reschedule a consultation or audit with at least 48 hours’ notice before the scheduled start time.

• Cancellations made with less than 48 hours’ notice will be charged in full.

• Failure to attend a booked consultation or audit (“no-show”) will be charged in full.

• If you are a consumer, you have a statutory 14-day cooling-off right under the Consumer Contracts Regulations 2013.

• By booking a consultation or audit to take place within 14 days of purchase, you acknowledge that the service will begin within the cooling-off period and you waive your statutory right to cancel once the service has started.

• We reserve the right to reschedule or cancel a service due to unforeseen circumstances. In such cases, you will be offered either a full refund or the option to reschedule to another date.

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5. Refunds

• Digital Products (templates, toolkits, spreadsheets): Due to their downloadable nature, all sales are final. By purchasing a digital product, you consent to immediate access and acknowledge that you lose your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013 once the product is accessed or downloaded.

• Consulting Services: Refunds will only be issued where services have not been delivered, or where agreed under a “no savings, no fee” guarantee (if explicitly offered for a specific service).

• Refunds, where applicable, will be processed using the original payment method within 14 working days.

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6. Use of Digital Products

• Digital products are licensed for your personal or business use only.

• You may not resell, distribute, or share our templates, toolkits, or resources without written consent.

• We retain all intellectual property rights over our digital content.

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7. Disclaimer

• Our services and digital products provide guidance based on professional experience and industry best practice.

• We do not guarantee specific outcomes or savings, as results depend on factors outside our control.

• We are not liable for indirect, incidental, or consequential losses arising from the use of our services or products.

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8. Limitation of Liability
To the fullest extent permitted by law, our total liability to you in respect of any claim arising under or in connection with our services or products shall not exceed the amount you paid for the relevant service or product.

We will not be liable for:

• any indirect, special, or consequential loss,

• loss of profits, revenue, contracts, or business opportunities,

• loss of data, goodwill, or reputation.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

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9. Website Use

• You agree not to misuse our Site (e.g., upload harmful material, attempt unauthorised access, or infringe intellectual property rights).

• We reserve the right to suspend or restrict access if you breach these Terms.

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10. Privacy & Data Protection

Your personal data will be handled in accordance with our Privacy Policy and Cookie Policy, available on our Site.

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11. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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12. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our Site with the “Last updated” date.