política de privacidad

1. Who We Are

PainKiller Logistics Consultants is a UK-based consultancy providing logistics, warehouse, and supply chain optimisation services.

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Contact details:
Email: info@painkillerconsulting.co.uk

Phone: 0333 339 3750

For the purposes of data protection law, we are the “data controller” of your personal data.

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2. What Data We Collect

We may collect and process the following types of personal data:

• Identity Data: name, company, job title.

• Contact Data: email address, phone number.

• Transaction Data: payments made for consultations, audits, or services.

• Technical Data: IP address, browser type, device information (via cookies and analytics tools).

• Usage Data: how you use our website, services booked, and resources accessed.

• Marketing Data: preferences for receiving communications from us.

We do not intentionally collect sensitive personal data unless you provide it voluntarily.

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3. How We Collect Your Data

• Directly from you when you:

  • Book a consultation.

  • Contact us via forms, email, or phone.

  • Sign up for updates or downloads.

• Automatically via cookies and analytics when you use our website.

• Through third-party providers (e.g., payment processors, scheduling tools).

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4. How We Use Your Data

We will only use your personal data where permitted by law. Common uses include:

• To provide and manage our services.

• To process payments and issue invoices.

• To respond to enquiries and provide customer support.

• To send service updates, resources, or marketing communications (only if you’ve consented or where we have a legitimate interest).

• To improve our website and service offerings through analytics.

• To comply with legal obligations.

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5. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following bases:

• Contract: processing necessary to deliver services you request.

• Consent: where you’ve actively agreed (e.g., marketing emails).

• Legitimate Interest: operating and improving our business in ways that don’t override your rights.

• Legal Obligation: where law requires processing (e.g., tax records).

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6. Sharing Your Data

We do not sell or rent your data. We may share it with trusted third parties such as:

• IT, hosting, and website service providers.

• Payment processors (e.g., Stripe, PayPal).

• Analytics providers (e.g., Google Analytics).

• Professional advisors (e.g., accountants, legal advisors).

All third parties must comply with UK GDPR.

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7. International Transfers

We do not transfer your data outside the UK/EEA (e.g., via third-party tools), and we always ensure safeguards such as standard contractual clauses or UK adequacy regulations are in place.

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8. Data Retention

We keep your personal data only as long as necessary:

• Customer records: up to 6 years (for tax/legal obligations).

• Enquiries: up to 12 months.

• Marketing data: until you opt out or withdraw consent.

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9. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.

• Request correction or deletion.

• Object to processing or request restriction.

• Withdraw consent at any time (e.g., unsubscribe from marketing).

• Request transfer of your data to another provider.

• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise these rights, contact us at info@painkillerconsulting.co.uk.

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10. Cookies

Our site uses cookies to enhance your browsing experience, track usage, and improve services. You can manage or disable cookies in your browser settings.

For more details, see our Cookie Policy.

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11. Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.

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12. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date.